He came and looked at it and got it working again. Not because we felt we had done anything wrong but just felt like it was not worth arguing over.Īgain I am wishing you the best and hope that you get your water tank issues resolved.I want to give a big THANK YOU to Alan from Reeder Heating & Air Conditioning. We have refunded the credit card that was given also. After you called and called my secretary several different things which the nicest had been a piece of garbage then we called the landlord and told him that it would be better to send another company out. We did not refuse to come out we stated we could schedule the following morning. We had several no heats left and simply could not get there before 5 that was not even a 2 hour notice.and simply was not enough time to accomodate. Again, we were not there and i had apologized if it was mis-communicated. When your wife called at 3:35 and was informed that we could be out between 8 am and 12 the next day, she insisted the tech had told her that we would be out the same day my secretary said that we had no heats and he should not have said that and that No Heats take precedence over no hot water to which your wife became upset and she said I explained the to the land lord and her specific words she repeated was Ma'am please have the owner call.Īgain I will say in another review when we asked the technician he said I told her when she got the part to call. We went over all procedures with your landlord and he was well aware of the charges as well as the warranty company procedures. We did not take the money upfront we charged for our time that we were there in diagnosing and getting you to the right part and you ordering the part through your warranty company for the hot water tank you have. I will avoid Reeder at all costs going forward.Īs I have stated on all your on line reviews that we have received over the past 5 days the following: I would highly suggest that others who are looking at a major HVAC project look elsewhere - big box will likely have better service than this group. The lack of ability to help with the limited resources at hand for the service team is negligent and malicious.
I do not question the desire of the dispatch team or technicians - everyone has been aware of the situation and has tried to help. Our house temperature is still about 85 degrees during the day. He quickly identified that he did not have the ladder required to service our unit - the dispatch was unable to locate a ladder, and they said they'd come back the following day. On day two, the tech was able to come out in the afternoon.
We received a call later that day letting us know it would be the following day. On day one, they committed to getting a tech sent out by end of day. The temperature inside our house was about 85 degrees during the day, and I explained that we had a sense of urgency to get this resolved with a member of the household who was pregnant and very uncomfortable in the heat.
Reeder heating and cooling install#
While I would question the expertise of the install team or procurement function within the organization, we were patient as the dispatching teams seems overwhelmed by the number of calls they were receiving. By the first warm days of 2022, the machine or install required further work under warranty. We had Reeder come out and install an A/C unit in the summer of 2020.
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